FAQs

GENERAL:

 

Who do I contact if I have any issues or questions?

You can contact us at 918-852-6200 or email us at maidsoftulsa@gmail.com. Someone will respond to you as soon as possible.

 

When are you open?

We are open every day 8am – 5pm.

 

What if I’m not there to let the cleaning person in?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

 

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

 

Will the same cleaner or maid show up for all my appointments?

If you’re happy with the maid you had, we’re happy (if it all possible) to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!

 

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at 918-852-6200 and we will set you up with a great maid service immediately.

 

How do I schedule a cleaning?

Simply click on the Schedule Now link on our HOME PAGE and complete the form. It shouldn’t take more than 60 seconds!!

 

Where do you serve?

We serve 10 miles from our office at 61st/Garnett. We will also serve additional areas, but a gas surcharge of $4/per mile will be added. Contact our office for an exact price. We also have a branch in Skiatook and Owasso.

 

PRICING:

 

How much does it cost to clean my home?

Maids Of Tulsa pricing is based on the size of your home and the desired level of service. We offer FREE IN-HOME ESTIMATES to access your home and needs. We also offer hourly services.

 

What if I want a cleaner by the hour?

Our minimum appointment is a two (2) hour tester clean for $75. If you would like to forego our standard pricing and hire an HOURLY maid, we can provide this at a cost of $40/hr per maid.

 

TRUST AND SAFETY:

 

Are you insured and bonded?

Yes, Maids Of Tulsa is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

 

Are you a pet-friendly maid service?

Yes! At Maids Of Tulsa, we LOVE pets! All of our maids are trained to correctly deal with your furry family member.

 

Can I trust Maids Of Tulsa cleaners?

Absolutely. All of Maids Of Tulsa Professional Maids are highly trained, background and reference checked, as well as insured and bonded.

 

RECURRING SERVICE:

 

How often should Maids Of Tulsa clean my home or business?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a recurring cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

 

CLEANING SUPPLIES:

 

Do Maids Of Tulsa cleaners bring all necessary cleaning supplies to get the job done?

We bring all required products to give your home a great clean, including Kirby vacuums, microfiber mops, bucket and clean microfiber cloths.

 

Do you bring green cleaning supplies?

We do! All of our maids use 100% green, non-toxic essential oil cleaners! Because this is a passion of ours, we provide this at no additional charge.

 

BILLING:

 

Is tip included?

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you’ve received exceptional service. Maids Of Tulsa personnel are not permitted to solicit tips under any circumstances.

 

What method of payment do you accept?

We accept all major credit cards (3% fee applies) as well as personal checks or cash. Our online payments are processed through a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Maids Of Tulsa is safe and secure; we guarantee this.

 

Will there be a pending charge on my card before the cleaning service date?

No. We only charge you after the cleaning has been rendered and you will receive an email receipt shortly thereafter.

 

How do I change my billing information?

To switch your billing information, simply give us a call at 918-852-6200.

 

What is your cancellation/rescheduling policy?

You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $50 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.

 

Lock Out Fee:

Our maids depend on this income to support their families, so unexpectedly missing an appointment greatly affects them. We offer confirmation emails to help with forgetting your appointment. In the event that the maid arrives at the home and cannot gain access, we will attempt to contact the client via phone and/or text message. If those are unsuccessful, the maid will wait for 15 minutes and then leave. The lockout fee if half of the appointment cost. This will cover the income that will be lost. Once the lockout fee is paid, we can reschedule your appointment.